Migsun Kausalam

Courses

Customer Care Executive - Call Centre

Job Description

Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.

OBJECTIVE / OUTCOME OF TRAINING

  • Attend/make customer calls
  • Understand Call centre specific concepts
  • Resolving customer query, request, and complaint
  • Provide information regarding products and services to the customer
  • Handle and resolve customer’s complaints/requests
  • Capture/take notes of customer interaction in the Customer Relationship Management (CRM) tool/software
  • Monitor and manage key performance through reports and review
  • Develop customer relationship
  • Develop soft skills and professional skills
  • Understand technical skills (CRM software)
  • Learn the concept of proactive selling
  • Understand Interview and its related FAQ’s

JOB OPPORTUNITIES AVAILABLE

Customer Service Representative/ Customer Service Associate / Customer Service Advisor / Customer Relationship Officers / Call Centre Executive