Migsun Kausalam

Courses

Customer Care Executive - Relationship Centre

Job Description

Individuals at this job provide customer service support to an organization by interacting with their customers over the phone. They also handle, follow and resolve customer’s queries, requests and complaints in a timely manner.

OBJECTIVE / OUTCOME OF TRAINING

  • Understand customer service by handling, following and resolving walkin-customer’s queries, requests and complaints and proactively recommend/sell organisation’s products and services
  • Understand the telecom Industry
  • Understand the roles and responsibilities of a Customer Care Executive (Relationship Centre)
  • Telecom Relationship Centre specific key concepts
  • Acquire behavioural, professional, technical, and language skills required for performing the job effectively
  • Techniques of Shop/Showroom/Outlet and Self- Management
  • Gain Knowledge of methods for selling, up-selling and cross-selling
  • Managing Service Desk and Customer Management
  • Ways to monitor and evaluate self – performance
  • Techniques of Data Expertise
  • Interview Skills

JOB OPPORTUNITIES AVAILABLE

Customer Service Representative/ Customer Service Associate / Customer Service Advisor / Customer Relationship Officers / Call Centre Executive