Customer Care Executive - Repair Centre
Individuals at this job provide customer service by interacting with walk-in customers. They also handle, follow-up and resolve customer’s queries, requests and complaints, in a timely manner.
OBJECTIVE / OUTCOME OF TRAINING
- Attend walk-in customers
- Resolve the customer queries/complaints within the TAT
- Handle store management process
- Co-ordinate for Replace/repair handset/accessories
- Service entry process in CRM/MS Excel/paper register and in job sheet.
JOB OPPORTUNITIES AVAILABLE
Customer Service Representative/ Customer Service Associate / Customer Service Advisor / Customer Relationship Officers / Call Centre Executive